I design services and digital touchpoints that make complex systems simple. With 8+ years of experience, I turn ambiguity into experiences that work for people.
Resume
Work
Senior Innovation Designer
Southwest Airlines
2022 - Present
Innovation Designer
Southwest Airlines
2020 - 2022
User Experience Designer
Ethos Group
2017 - 2020
Education
Master of Design & Innovation
Southern Methodist University
2015 - 2017
Bachelor of Creative Computation
Southern Methodist University
2013 - 2017
User Experience Certificate
Southern Methodist University
2015
Skills
Service Design, Customer Journey Mapping, Service Blueprints, Human-Centered Design, Design Research, Workshop Facilitation, Systems Thinking
Tools
Figma, Miro, Typeform, Airtable, Notion, Adobe Creative Cloud